1. The "No-Placement, No-Pay" Guarantee
We offer a 100% Money-Back Guarantee if we fail to secure a placement. You
are eligible for a full refund if:
- We cannot secure the link on your chosen website within 30 days of the order date.
- The publisher rejects your niche or content, and no suitable replacement site is available in our
inventory.
- The link delivered does not match the metrics (DA/Traffic) promised in our inventory.
2. Non-Refundable Scenarios
Due to the manual labor and editorial costs involved in our process, refunds
are not granted in the following situations:
- Live Links: Once a link is live, verified, and indexed, the service is "Fulfilled."
- Change of Mind: If outreach has already commenced, a cancellation fee may apply.
- Client Errors: If the link is placed correctly according to your submitted Target
URL/Anchor Text.
3. Refund vs. Store Credit
In the event of a failed placement, you have two options:
- Store Credit (Instant): Wallet credit for immediate use
on a different site.
- Refund to Source (3-7 Days): Reversal to your original
payment method.
4. Processing Timelines
- Notification: Email confirmation from billing within 24 hours of approval.
- Bank Processing: Typically take 5-10 business days to reflect in
your statement.
5. Late or Missing Refunds
- Check your bank account/statement again.
- Contact your credit card company or bank (may be in "pending" status).
- If not received after 10 days, email our billing team with your Order ID.
6. Link Replacement (The 12-Month Safety Net)
For links that go down after being live, we offer a Replacement rather than a
cash refund. Refer to our Terms of Service for details on our 12-Month Link Replacement Guarantee.
